Refund & Return Policy

Last Updated: July 16, 2026

At AANJANEYA ENTERPRISE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return if:

  • The product is damaged during transit.

  • You receive an incorrect product.

  • The product has a manufacturing defect.

  • The item delivered is incomplete or missing essential parts.

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be returned with the original packaging, labels, tags, and accessories.

  • Be accompanied by proof of purchase or order confirmation.

2. Return Request Timeline

Customers must raise a return request within 7 days of receiving the order.

Requests received after this period may not be accepted.

3. Non-Returnable Items

The following items are generally not eligible for return unless they are damaged or incorrect upon delivery:

  • Products damaged due to misuse or improper handling.

  • Products showing signs of use.

  • Items without original packaging or accessories.

  • Gift cards or promotional items.

  • Products marked as "Final Sale" or "Non-Returnable."

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your Order ID

  • Photos of the product

  • Photos of the packaging

  • A brief description of the issue

5. Refund Process

Once your returned item is received and inspected:

  • You will be notified of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method.

  • Refunds are typically completed within 5–10 business days, depending on your payment provider.

6. Exchange Policy

We offer exchanges only for:

  • Damaged products

  • Defective products

  • Incorrect items received

Exchanges are subject to product availability.

7. Cancellation Policy

  • Orders may be cancelled before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled.

  • If eligible, refunds for cancelled orders will be processed to the original payment method.

8. Return Shipping

If the return is approved due to our error (wrong, damaged, or defective product), we will arrange or reimburse the return shipping cost.

If the return is requested for any other eligible reason, the customer may be responsible for return shipping charges.

9. Refund Exceptions

Refunds may not be issued if:

  • The returned product does not meet the eligibility conditions.

  • The return request is made after the allowed return period.

  • The damage is caused by improper use or handling after delivery.

10. Contact Us

For any return, refund, exchange, or cancellation request, please contact us:

AANJANEYA ENTERPRISE

Customer Support: +91 91060 06200

Email: aanjaneyaenterprise05@gmail.com

Please include your Order ID in all communications to help us process your request promptly.